MATTHEW F
UNDERHILL, VT | 2026 GMC AcadiaJune 1, 2026The salesman Doug was great . The guy pushing the extra services made us feel pretty pressured . There had to be a better way to do thatHeather R
Alburgh, VT | 2017 GMC AcadiaJune 1, 2026When I arrived for my scheduled 9:30 appointment, I was greeted by Rich, who was visibly stressed. Understanding this, I was nothing but patient and respectful. When I booked the appointment, I told the woman I spoke with that I would be waiting with my vehicle. Rich was visibly bothered when I told him I would be waiting for it, as his information informed him otherwise. I was coming in to have my thermostat replaced and confirmed that I would be responsible for the ordered part, as your dealership was not the diagnostic center. Rich initially came in the waiting area (10am) and informed me that the frame of my 2017 GMC Acadia was rusted and not going to pass my upcoming inspection, none of which was related to while I was there. Then at 11:30am he told me that the part was just ordered. I was not able to leave the dealership until 2:30pm, for what should have been much prompter service. I am obtaining a second opinion on the frame of my vehicle and will follow up once that is concluded. Rich made me feel like I was not a worthy customer, because of my older vehicle and inability to upgrade to a new sale at this time. He also made me highly anxious concerning the safety of my vehicle, which was not of a concern to you all.Response from Key Chevrolet GMC Cadillac of Burlington
June 3, 2026Heather, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (802) 658-1111 when you can so we can address this situation directly. Thank you and have a great day.Steve A
WILLISTON, VT | 2018 GMC CanyonJune 1, 2026Great service. Friendly and FastScott A
MILTON, VT | 2019 Chevrolet 1500 SilveradoJune 1, 2026Salesman was awesome...great guy. Understand the numbers are the numbers but when you have the exact same used vehicle on the lot with 20k more miles than mine and offer me $7k less than what you are asking for that vehicle...not a good look or feel.JENNIFER B
KEENE, NH | 2027 Chevrolet BoltJune 1, 2026Friendly non pressure salesman, RobertBRUCE W
FAIRFAX, VT | 2026 GMC CanyonMay 31, 2026Loved itResponse from Key Chevrolet GMC Cadillac of Burlington
June 2, 2026Bruce, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.DREW R
BURLINGTON, VT | 2026 Chevrolet Silverado 1500May 30, 2026Great service. Got a good price.Carmen A
ESSEX JCT, VT | 2025 Chevrolet TraxMay 29, 2026The people and the service was great. I had lost my owners manual and had to order another one. The price was $125 which I think is way too expensive. Everything else was great.Shoranda R
SAINT ALBANS, VT | 2023 Chevrolet TrailblazerMay 28, 2026Excellent customer service.Response from Key Chevrolet GMC Cadillac of Burlington
May 29, 2026Shoranda, your satisfaction is important to us, so we want to sincerely thank you for choosing Key Motors of South Burlington LLC and we hope to see you again soon!Sean G
ST. ALBANS, VT | 2022 Chevrolet Bolt EUVMay 28, 2026The system for scheduling an appointment; the time it took to complete the service and the people all were great.Response from Key Chevrolet GMC Cadillac of Burlington
May 29, 2026Sean, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
1675 Shelburne Rd Directions South Burlington, VT 05403
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